Refund policy
Returns & Exchanges:
Because all of our products are custom printed specifically for you immediately after you place your order, we do not keep inventory on hand. For this reason, we cannot accept returns, refunds, or exchanges for buyer's remorse, change of mind, or sizing issues. Please be sure to check the size chart carefully on the product page before placing your order.
SOMNIA Custom Orders:
SOMNIA is a custom creative service and print-on-demand product. Each accepted dream is individually interpreted and transformed into an original visual design.
The customer chooses the shirt size only. SOMNIA has complete artistic freedom in translating the dream into visual imagery, including the shirt color, visual style, composition, and whether the artwork appears on the front, back, or both. There is no design preview or revision stage.
Once payment has been completed, creative work begins. To the extent permitted by applicable law, SOMNIA orders cannot be canceled, returned, exchanged, or refunded because of an incorrect size, change of mind, dissatisfaction with the final design, or differences between the customer’s expectations and SOMNIA’s creative interpretation.
Customers are responsible for reviewing the SOMNIA Shirt Guide carefully before completing payment.
This policy does not affect any consumer rights that cannot legally be excluded. Verified production defects, damage, or receipt of the wrong item will be handled under the Damaged or Defective Items section below.
Damaged or Defective Items:
Your satisfaction is our top priority! If your item arrives damaged, has a manufacturing defect (like a misprint), or if you receive the wrong item entirely, we will absolutely make it right.
Please contact us within 30 days of receiving your order. To resolve the issue quickly, simply reply to your order confirmation email with:
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Your order number.
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A clear photo showing the issue or defect.
Once verified, we will gladly arrange for a free replacement or a full refund, depending on your preference.
Lost in Transit:
If your package is lost in transit by the shipping carrier, please submit a claim to us no later than 30 days after the estimated delivery date. Once confirmed, we will cover the costs of shipping a replacement order to you.